Technical Writer

Job ref: 1937

£40-45k pa.

London

Our client has an opportunity for a highly driven Technical Author to join their small, yet hugely successful, documentation team. In this constantly challenging and varied role, you will be producing outstanding product documentation and learning materials. You’ll be part of a client focussed team, delivering exceptional, reliable and responsive customer service via product help documentation.
Looking for career development? Our client is invested in their staff, providing the opportunity to gain further qualifications and develop your skillset. As a valued member of the team, you’ll receive the freedom, training and guidance to be at your very best. You’ll also be at the forefront of technological innovation, working on cutting edge software.
You will establish and maintain close working relationships with Client Relationship Managers, Technical Client Managers, Quality Assurance and Development teams to ensure project deadlines are met and any potential issues that affect deadlines being achieved are identified and resolved as quickly as possible.

RESPONSIBILITIES

• Write and update customer-facing product documentation for the client’s software suite, which comprises a range of small to large products. 
• Use Author-it to deliver technical documentation in Web Help, PDF, Word and HTML Help output formats for a variety of online help, user manuals and API guides.
• Regularly update the Web Help and/or PDF content for each new release or when ad-hoc updates are made.
• Produce release notes to accompany product releases.
• Peer-review documentation produced by the Documentation team and proof read and review documents for other departments.
• Maintain the Author-it templates and fix issues when they arise. Identify and make improvements to the templates to improve efficiency and consistency of style.
• Record product training videos, demos and webinars for internal and external audiences.
• Build knowledge of the client’s products as required. Use this knowledge to explain products in a way that is easy to understand.
• Work closely with the Marketing and Communication team to ensure aligned communications across all channels.

​REQUIREMENTS

• Either:

o         An excellent degree in a science or engineering discipline combined
with strong writing skills; or
o         An excellent degree in a marketing or writing based discipline combined with a strong interest in and understanding of technology.

• Excellent writing and editing skills.
• Outstanding communication skills, both written and verbal.
• Experience working as a technical writer.
• A strong fundamental understanding of computing. Proficiency in Windows and practical experience of using and understanding SQL/SQL Server is highly desirable.
• Comfortable working with HTML, CSS, Javascript and editing web-based documentation.
• Demonstrable experience of explaining complex functionality in easy to understand terms.

The following experience is desirable, but not essential:

• Author-it experience.
• Proficient in creating product training videos, webinars or training materials.
• Knowledge of trading, specifically in the energy industry.
• Comfortable working with APIs and writing API documentation.
• Suited to working in an agile environment where short turnarounds of documents is the norm.

 
BENEFITS
•       Bonus Scheme
•       Health and Well Being Allowance
•       Pension Scheme
•       Annual Weekend Away
•       Regular Social Events
•       25 days Holiday
•       Staff Kitchen with Breakfast & Refreshments Available
•       Healthcare & Travel Insurance, Life Assurance
•       Referral Bonus
•       Cycle to Work Scheme
•       Give as You Earn Scheme
•       Season Ticket Loan
•       Enhanced Maternity & Paternity Scheme